| Service model | Managed infrastructure with a documented responsibility boundary. The exact operating scope is agreed per workload.[1] | Cloud VPS is a customer-controlled portal product. Public Cloud is described as fully self service and is supplied through sister company IONOS Cloud. Fasthosts also promotes ProActive as a separate tailored managed service.[3][4][7] |
| Provisioning | Engineer-led discovery, design and validation before production responsibility changes hands.[1] | Cloud VPS advertises deployment in under two minutes through Cloud Panel. Public Cloud provides a visual Data Centre Designer and direct access to IaaS/PaaS services.[3][4] |
| Management responsibility | DC Core can manage infrastructure operation, hardening, network controls, monitoring and patching within scope. The customer normally owns application code, users and data.[1] | A Fasthosts explainer describes its VPS offer as unmanaged so customers retain maximum control. A separately contracted ProActive service can take a broader infrastructure-management role.[6][7] |
| Networking architecture | Private addressing and relay ingress can keep underlying compute unpublished. Approved customer-side agents normally make outbound connections to DC Core's tenant-aware relay platform.[2] | Cloud VPS advertises private networking, load balancing, firewall policies, DDoS protection and IPS/IDS. Public Cloud adds public/private LANs and managed NAT. These are capable controls that the buyer configures for the selected product.[3][4] |
| Public exposure | Public services can use secured ingress; management paths can use outbound-agent connectivity so inbound management firewall openings are not normally required.[2] | Cloud VPS includes IPv4/IPv6, custom firewall policy and private networking, and supports SSH/RDP and remote console access. The customer chooses and configures the exposure model.[3] |
| Backups and DR | Managed systems use encrypted backups and infrastructure recovery controls; frequency, retention and any RPO/RTO are documented for the workload rather than treated as a blanket promise.[1] | Fasthosts Public Cloud lists a Backup Service and automatic backups. The Cloud VPS page describes VM cloning and separate block storage for continuity. Buyers should confirm automatic backup, retention and restore-testing scope for the exact product ordered.[3][4] |
| Compute and storage | Compute, storage and network resources are sized around the workload and wrapped in the agreed managed service.[1] | Cloud VPS offers pre-sized dedicated vCPU/RAM/NVMe plans with block and S3 object storage options. Public Cloud also offers flexible CPU/RAM, block storage and object storage.[3][4] |
| Support | Support is tied to the contracted managed boundary, so an infrastructure issue can be investigated as an operating responsibility rather than only a platform question. | Fasthosts advertises 24/7 UK phone, email and live-chat support plus specialist server support. Buyers should distinguish product support from work performed inside their guest operating system or application.[5] |
| Pricing model | Scoped pricing combines selected infrastructure with the agreed management, monitoring, backup and support responsibilities. Quotes depend on workload and boundary. | Cloud VPS uses per-minute billing with monthly maximums and no contract; Public Cloud uses pay-as-you-go billing. Optional services and any managed engagement should be costed separately.[3][4] |
| Best suited for | Organisations that want a UK-led infrastructure partner to take defined day-to-day responsibility around a business workload. | Teams that value rapid self-service provisioning, direct administrative control and clear infrastructure unit pricing—or buyers separately engaging Fasthosts ProActive for a bespoke managed service. |