| Service model | Managed infrastructure with the operational responsibility boundary agreed per workload.[1] | Droplets are Linux virtual machines delivered as IaaS. DigitalOcean states that its core Droplet offering is unmanaged and the customer manages the server.[3] |
| Provisioning | Engineer-led discovery, design and validation establish dependencies and controls before the production handover.[1] | Customers choose an OS, plan and region in the control panel or use API/CLI/automation. DigitalOcean advertises Droplet deployment in seconds.[3] |
| Management responsibility | DC Core can operate, harden, monitor and patch the managed infrastructure. Application configuration, users and business data normally remain with the customer.[1] | DigitalOcean's shared-responsibility page says customers secure the OS installed on a Droplet and manage access and content. Its production guide instructs customers to configure SSH, firewalls, monitoring and backups.[4][6] |
| Networking architecture | Private addressing and DC Core's outbound-agent/relay design can create controlled paths between users, services and remote environments.[2] | Droplets integrate with VPC, Cloud Firewalls, load balancers, NAT gateways and peering. DigitalOcean also offers Private Droplets with VPC-only networking and no direct public connectivity.[5] |
| Private admin access | Approved agents normally initiate outbound connections, so general inbound management ports are not normally required.[2] | Private Droplets have no public interface. DigitalOcean documents access through a bastion host in the same or peered VPC; buyers design and maintain that administrative path.[5] |
| Backups and DR | Encrypted backup and recovery controls are operated where agreed, with retention and recovery objectives defined per service.[1] | Droplet backups are optional automatic system-level images. DigitalOcean offers scheduled frequencies and plan-dependent retention/pricing; customers enable the service and remain responsible for workload recovery requirements and validation.[8] |
| Compute and storage | Resources are sized around the workload and wrapped in the selected managed responsibilities.[1] | Droplet plans include Basic shared CPU and dedicated-CPU families for general-purpose, CPU-, memory- and storage-optimised workloads, with optional block storage.[7] |
| Support | Support follows the managed boundary and can include investigation or remedial work inside the contracted infrastructure scope. | Free ticket support is available 24/7. Paid Developer, Standard and Premium plans add faster target responses and, at higher tiers, live chat, Solution Architects and other channels. Support does not change core Droplet OS ownership unless separately agreed.[9] |
| Pricing model | Scoped quote combining infrastructure with agreed management, monitoring, backup and support work. | Published per-second rates with a minimum charge and monthly cap for CPU Droplets. Backups, snapshots, support and other products have separate pricing.[7][9] |
| Best suited for | Businesses that want a UK-led operator to take defined responsibility around production infrastructure. | Developers and infrastructure teams that value simplicity, transparent VM pricing and direct Linux server administration. |